Shipping Policy

Overview

All items sold through our website are fulfilled and shipped directly by Amazon. This means your order will be processed, packed, and shipped using Amazon’s delivery network and subject to their shipping practices and timeframes.

Processing Times

Orders are typically processed within 1– 5 business days. However, delays may occur due to high demand, stock availability, or Amazon-specific circumstances outside our control.

Shipping Methods & Timeframes

Shipping times and delivery methods are determined by Amazon at checkout and may vary depending on your location, item availability, and whether you are an Amazon Prime member.

Typical delivery estimates (within Australia):

Standard Shipping: 3–8 business days
Expedited Shipping (if available): 2–4 business days

Tracking details will be provided once your item ships.

Shipping Fees

Shipping fees are set by Amazon and will be displayed at checkout. We do not control or add any additional fees to the shipping cost.

International Shipping

Some items may be available for international shipping, depending on the seller’s settings on Amazon. International orders may be subject to customs duties or import taxes, which are the responsibility of the buyer.

Delays or Delivery Issues

We are not responsible for delivery delays, damaged packages, or lost items once an order has been handed over to Amazon. In such cases, we recommend contacting Amazon Customer Support directly to resolve the issue.

Changes or Cancellations

If you need to make changes to your order, please contact us immediately. However, once an order is processed by Amazon, we may be unable to alter or cancel it.

Returns & Refunds

Returns and refunds are subject to Amazon’s Return Policy. You can initiate a return via your Amazon account or contact Amazon Customer Support. If you need help with this process, feel free to reach out and we’ll do our best to assist.

Contact Us

If you have questions about your order or this Shipping Policy, feel free to contact us at:

📧 emma.woofwalking.sitting@gmail.com

📞 +61 452 093 820